Terms & Conditions
Thank you for shopping with Endless Possibilities.
In a world where you have infinite choices, we are honored that you chose us. “Be You, Be Unique”.
Every effort is made to take accurate photos to ensure that the product you think you ordered, is in fact the same color, size and quality you receive. Please understand there may be slight variations in color and size due to how your monitor views the products.
Should you order a product labeled “one of a kind”, you will receive the same exact item pictured in the listing.
If there are several available of one item, again, there may be slight variations in the one you receive from the one pictured. Gemstones are natural materials. Color, shading, veining and overall look can vary from bead to bead or pendant to pendant. In addition, some of the brass and copper components used, have been through a simulated “aging process” to emulate a weather worn look. Each item is unique and may not be uniform. If you have any questions about any product, you may email us at firstname.lastname@example.org
All products labeled “ready to ship” will be shipped in 1 to 2 business days. Custom orders or items labeled “made to order” will be shipped in 5 to 7 business days unless stated otherwise in the listing or through correspondence with the customer.
All orders are shipped First Class via USPS. Expedited shipping is available; however, please contact us prior to purchasing so that we can discuss options and cost.
We understand that damage may occur during the shipping process. Please contact us immediately once your package is delivered (within 3 days of delivery) so that arrangements can be made to either offer you a full refund or product replacement. Please be prepared to offer a photo of the damaged package and damaged item.
Please make sure that your address is correct on your order. If your item is returned to us due to an incorrect address or an unclaimed package, the buyer will be responsible for the original shipping fees and any additional costs associated with reshipping the item.
We currently offer free domestic (U.S.) shipping on every order.
International orders are charged a flat rate of $15 per order.International customers are responsible for paying all customs fees and duty taxes upon arrival of your package. These fees are NOT included in the shipping charges of your order.
Please understand that due to legality issues involved, all customs forms will be labeled honestly and accurately as “merchandise” and not “gifts”.
If a package is returned due to unpaid customs and duty fees, customers will be issued a refund MINUS shipping. Custom orders and “made to order” items are non-refundable.
Returns, Refunds & Exchanges
We want you to be happy with any and all items you purchase from Endless Possibilities and we want your experience to be pleasurable and worth bragging about.
If for some reason you are not happy with an item, contact us within 5 days of receiving your item so that we can discuss options. International shipping charges, customs fees and duty taxes are non-refundable.
All buyers will be responsible for return postage and the item must be returned within 14 days of the customer receiving the item or a date that has been agreed upon between both parties. It is always recommended that when returning an item, the customer should use a form of “trackable” shipping.
Custom orders and “made to order” items are non-refundable.
All approved refunds will be refunded to your original method of payment.
After placing an order, customers will receive an email from Customer Reviews asking you to review your purchases. This is an independent service. People commonly consider reviews managed by shops to be biased or fake. Reviews are one of the most important elements for a successful small business. It is one of the best ways we can convince new customers that we are legitimate and trustworthy.
You are in no way obligated to complete a review. If you are not interested, please just simply delete the email. However, if you decide to leave a review, please know that I truly appreciate your time and continued support.
Please understand that by submitting a review, you are agreeing to the use of it on the Endless Possibilities’ website.
Designs are made from various manmade and natural materials that will naturally wear down over time, especially if worn everyday or not properly cared for.
- Please keep items away from water or steam. Do not shower or swim while wearing handmade items.
- Avoid contact with oils, lotions and/or perfumes as these elements can react to certain materials causing a change in color or negatively effect the finish.
- Use a soft, dry cloth to clean pieces and avoid any abrasives or harsh chemicals.
- Store in a clean dry place away from direct sunlight.
We are always excited to receive wholesale inquires. Please contact us at email@example.com.